Sun Country Airlines Compensation

Sun Country Airlines airplane at airport gate with passenger rights icons showing delays, baggage issues, compensation, and assistance for flights to and from Canada

Welcome to your ultimate resource for understanding your passenger rights with Sun Country Airlines under the Air Passenger Protection Regulations (APPR), enforced by the Canadian Transportation Agency (CTA). This comprehensive guide details your entitlements for flight disruptions, baggage issues, tarmac delays, and accessibility needs, ensuring you’re fully informed about compensation and support when traveling with Sun Country Airlines.

Introduction to Sun Country Airlines

Sun Country Airlines, based in Minnesota, USA, is a hybrid low-cost carrier operating flights across the United States, Canada, Mexico, Central America, and the Caribbean. As a large foreign carrier under the APPR, Sun Country Airlines is required to provide fair treatment, timely communication, and compensation for disruptions on flights to and from Canada. This section outlines Sun Country Airlines’ commitment to passengers and key services to enhance your travel experience.

Key Services

Low-Cost Network: Affordable flights across North America and leisure destinations.
Flexible Booking Options: 24-hour cancellation policy on eligible bookings.
Sun Country Rewards: Earn points through their loyalty program.

Commitment to APPR: Sun Country Airlines follows Canadian regulations for passenger rights, communication, and compensation on eligible flights.

Sun Country Airlines aircraft with icons showing low-cost network, flexible booking, rewards program, and APPR compliance for flights to and from Canada

Flight Delays

Your Rights During Flight Delays

When a Sun Country Airlines flight is delayed, the airline must:

Provide Timely Updates: Notify passengers within 30 minutes of becoming aware of delays, cancellations, or diversions via airport displays, website, or customer service.
Standards of Treatment: For delays within Sun Country Airlines’ control or required for safety, after waiting 2 hours past scheduled departure:
- Food and Beverages: Meals and refreshments must be provided after a delay of 2 hours, in reasonable quantities based on the wait time, location, and time of day.
- Communication Access: Assistance to stay informed via customer service or notifications.
- Accommodation: For overnight delays within airline control, hotel accommodation or reimbursement (with receipts) may be provided, subject to availability.
- Alternate Arrangements (delay or cancellation ≥3 hours):
  
  Within airline control: Rebooking on the next available Sun Country Airlines flight. If the airline cannot provide a confirmed booking within 9 hours, they must rebook you on any carrier within 48 hours at no additional cost.
  
  Outside airline control: Rebooking on the next available flight within 48 hours.

Compensation for Delays

For delays within airline control (e.g., mechanical issues not required for safety), compensation is based on the delay at the final destination:

3-6 Hours: CAD 400
6-9 Hours: CAD 700
9+ Hours: CAD 1,000

Exclusions: No compensation is provided for delays outside airline control (e.g., weather, air traffic control) or if informed 15 days in advance or compensated under another regime. Claims must be filed within one year.

Additional Notes: If travel becomes purposeless due to delay, passengers may request a refund instead of rebooking. The Montreal Convention may provide additional compensation for expenses (~CAD $2,800).

Flight Delayed 3+ Hours? Claim Up to $1,000 — Check Eligibility Now

Flight Cancellations

Your Rights During Flight Cancellations

When Sun Country Airlines cancels a flight:

Prompt Notification: Passengers are informed as soon as possible via airport announcements, website updates, or contact information provided at booking.
Alternate Arrangements (delay or cancellation ≥3 hours):

Within airline control: Rebooking on the next available Sun Country Airlines flight. If the airline cannot provide a confirmed booking within 9 hours, they must rebook you on any carrier within 48 hours at no additional cost.

Outside airline control: Rebooking on the next available flight within 48 hours.

Compensation for Cancellations

For cancellations within airline control with less than 14 days’ notice:

3-6 Hours Delay: CAD 400
6-9 Hours Delay: CAD 700
9+ Hours Delay: CAD 1,000

Exclusions: No compensation for cancellations due to extraordinary circumstances such as weather, airport restrictions, or safety issues.

Additional Support: Refunds are issued to original payment method. Flight credits may be offered with extended validity (up to 5 years in some cases).

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Missed Connections

Your Rights During Missed Connections
If a Sun Country Airlines delay or cancellation causes a missed connection:

Communication: Updates provided via airport staff or customer service.
Rebooking or Refund:
- Rebooking: Free rebooking on next available Sun Country Airlines flight.
- Refund: Full refund if travel no longer serves a purpose.

Compensation for Missed Connections

For missed connections within airline control:

3-6 Hours Delay: CAD 400
6-9 Hours Delay: CAD 700
9+ Hours Delay: CAD 1,000

Exclusions: No compensation if disruption is caused by weather, air traffic control, or external factors. Claims must be submitted within one year.

Additional Notes: Sun Country Airlines may not reimburse tickets purchased independently with other airlines.

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Denied Boarding

Your Rights During Denied Boarding

If involuntarily denied boarding due to overbooking or operational constraints:

Immediate Communication: Airline must explain reason and passenger rights.
Rebooking or Refund:
- Rebooking: Rebooking on the next available Sun Country Airlines flight. If the airline cannot provide a confirmed booking within 9 hours, they must rebook you on any carrier within 48 hours at no additional cost.
- Refund: Full refund if passenger declines rebooking.
Standards of Treatment: For delays over 2 hours (within control):
- Food and beverages.
- Communication access.
- Accommodation if an overnight delay occurs (subject to availability).

Compensation for Denied Boarding

For involuntary denied boarding within airline control (APPR flights):

3-6 Hours Delay: CAD 900
6-9 Hours Delay: CAD 1,800
9+ Hours Delay: CAD 2,400

Exclusions: No compensation if denial is due to safety, documentation issues, late check-in, or aircraft limitations.

Volunteer Process: Sun Country Airlines first seeks volunteers to give up seats in exchange for compensation or benefits.

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Baggage Issues

Your Rights for Baggage Issues

For lost, delayed, or damaged baggage:

Prompt Communication: Report baggage issues as soon as possible at the airport or through customer service.
Compensation:
- Lost or Damaged Baggage: Compensation based on Montreal Convention (up to ~CAD 2,800).
- Delayed Baggage: Reimbursement for reasonable expenses due to delay.
- Baggage Fee Refund: Fees refunded if baggage is lost or significantly delayed.

Process:

Report immediately at the airport or via support.
Provide receipts for reimbursement claims.
The airline will attempt to locate and return baggage quickly.

Additional Notes: Pack valuables in carry-on baggage. Include contact details inside and outside bags.

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Sun Country Airlines baggage issues infographic showing delayed and damaged luggage, compensation limits, reimbursement options, and passenger rights for international flights

Tarmac Delays

Your Rights During Tarmac Delays

For tarmac delays at Canadian airports:

Communication: Updates provided after 30 minutes and regularly thereafter.
Care After 90 Minutes:
- Food and potable water.
- Access to lavatories.
- Medical assistance if needed.
- Proper cabin ventilation and temperature control.
Disembarkation: After 3 hours, unless takeoff is imminent within 45 minutes, and it is safe to remain onboard.

Additional Notes: Airline coordinates with airport authorities to minimize delay impact and ensure passenger safety.

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Reimbursement of Expenses

Your Rights for Reimbursement of Expenses

When Sun Country Airlines causes delays, cancellations, or baggage disruptions within their control, you may be entitled to reimbursement:

Eligible Expenses: Meals, accommodation, transport, and essential purchases due to delays or baggage issues.
Submission Process: Submit itemized receipts for reimbursement claims.
Standards of Treatment: Airline may provide or reimburse reasonable expenses depending on situation.

Reimbursement Limits

Delayed Baggage: Up to Montreal Convention limits (~CAD 2,800).
Flight Delays/Cancellations: Reasonable expenses depending on delay duration and circumstances.

Note: Expenses caused by uncontrollable events (e.g., weather, ATC restrictions) are generally not reimbursable.

Paid for Meals or Hotel? Get Reimbursed — Upload Receipts

Start Your Sun Country Airlines Compensation Claim Today

You could be entitled to up to $1000 CAD compensation for flight delays, cancellations, or denied boarding. Check your eligibility and start your claim in under 5 minutes—no win, no fee.