Royal Jordanian Compensation

Royal Jordanian airplane on runway with passenger rights icons showing delays, baggage issues, compensation, and assistance for flights to and from Canada

This guide explains your rights as a passenger flying with Royal Jordanian to or from Canada under the Air Passenger Protection Regulations (APPR), enforced by the Canadian Transportation Agency (CTA). These rules apply to all flights departing from or arriving in Canada, including international itineraries operated by Royal Jordanian.

In addition to APPR protections for delays, cancellations, denied boarding, and tarmac delays, passengers may also be covered under the Montreal Convention for baggage issues and financial losses during international travel. This guide outlines compensation, rebooking rights, refunds, and passenger care obligations based on Canadian aviation regulations and airline policies.

Introduction to Royal Jordanian

Royal Jordanian, the national airline of Jordan based in Amman, operates international flights connecting Canada with the Middle East, Europe, and global destinations. As a large carrier under the APPR, Royal Jordanian is obligated to provide fair treatment, clear communication, and compensation for travel disruptions. This section outlines Royal Jordanian’s commitment to passengers and key services to enhance your travel experience.

Key Services

Global Network: International flights connecting Canada with Jordan, the Middle East, and Europe.
Premium Offerings: Business Class services, onboard hospitality, and international travel comfort.
Passenger Support: Rebooking, assistance, and customer care during disruptions.

Commitment to APPR: Royal Jordanian adheres to CTA regulations, ensuring timely updates, standards of treatment, and compensation for eligible disruptions.

Royal Jordanian aircraft with icons showing global network, premium services, passenger support, and APPR compliance for international flights to and from Canada

Flight Delays

Your Rights During Flight Delays

When a Royal Jordanian flight is delayed, the airline must:

Provide Timely Updates: Notify passengers every 30 minutes with the reason for the delay, such as operational issues, technical problems, or weather conditions, via airport announcements, email, or flight status systems.
Standards of Treatment: For delays within Royal Jordanian’s control or required for safety, after waiting 2 hours past the scheduled departure:
- Food and Beverages: Meals and refreshments in reasonable quantities based on wait time and location.
- Communication Access: Free communication, such as phone or email access to manage travel plans.
- Accommodation: For overnight delays, hotel or comparable lodging and transportation to/from the airport for out-of-town passengers, subject to availability.
- Rebooking: If Royal Jordanian cannot provide a confirmed booking within 9 hours, they must rebook you on a flight operated by any carrier within 48 hours at no additional cost.

Compensation for Delays

For delays within Royal Jordanian’s control (e.g., operational or commercial reasons not required for safety), compensation is based on the delay duration at your final destination:

3-6 Hours: CAD 400
6-9 Hours: CAD 700
9+ Hours: CAD 1,000

Exclusions: No compensation is provided for delays outside Royal Jordanian’s control (e.g., weather, air traffic control, security issues) or if you were informed 15 days in advance or received compensation under another regime. Claims must be filed within one year.

Additional Notes: If a delay makes travel purposeless, you may opt for a refund instead of rebooking, with CAD 400 compensation if within Royal Jordanian’s control. For international flights, the Montreal Convention may apply, offering additional compensation for expenses (up to ~CAD $2,800).

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Flight Cancellations

Your Rights During Flight Cancellations

When Royal Jordanian cancels a flight:

Prompt Notification: Royal Jordanian must inform passengers of the cancellation reason (e.g., operational constraints, safety issues) through announcements, email, or airport staff.
Rebooking or Refund Options:
- Rebooking: Free rebooking on the next available Royal Jordanian or partner airline flight within 9 hours (within control) or 48 hours (outside control) of the original departure. If unavailable, rebooking on any carrier via a reasonable route, including transport to a nearby airport if needed.
- Refund: Full refund for unused ticket portions and optional services. If not at your point of origin, return to your origin with a full refund.

Compensation for Cancellations

For cancellations within Royal Jordanian’s control with less than 14 days’ notice:

3-6 Hours Delay: CAD 400
6-9 Hours Delay: CAD 700
9+ Hours Delay: CAD 1,000

Exclusions: No compensation for cancellations due to extraordinary circumstances (e.g., weather, government orders), or safety requirements.

Additional Support: For cancellations within Royal Jordanian’s control, passengers may receive rebooking assistance, hotel accommodation (if overnight), or refunds depending on circumstances.

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Missed Connections

Your Rights During Missed Connections

If a Royal Jordanian delay or cancellation causes a missed connection:

Communication: Regular updates via airport staff or notifications about the missed connection and next steps.
Rebooking or Refund:
- Rebooking: If Royal Jordanian cannot provide a confirmed booking within 9 hours, they must rebook you on a flight operated by any carrier within 48 hours at no additional cost.
- Refund: Full refund for unused ticket portions and optional services if travel no longer serves a purpose.

Compensation for Missed Connections

For missed connections within Royal Jordanian’s control:

3-6 Hours Delay: CAD 400
6-9 Hours Delay: CAD 700
9+ Hours Delay: CAD 1,000

Exclusions: Compensation applies only if Royal Jordanian is responsible. No compensation if the missed connection is due to weather, security issues, or external factors. Submit claims within one year.

Additional Notes: Royal Jordanian may provide hotel accommodation and essential support if overnight disruption occurs due to airline-controlled reasons.

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Denied Boarding

Your Rights During Denied Boarding

If involuntarily denied boarding due to overbooking or operational constraints:

Immediate Communication: Royal Jordanian must explain the reason (e.g., oversold flight) and outline your rights via airport staff or written notices.
Rebooking or Refund:
- Rebooking: Free rebooking on the next available Royal Jordanian or partner flight within 9 hours (within control) or 48 hours (outside control).
- Refund: Full refund for unused ticket portions and optional services.
Standards of Treatment: For delays over 2 hours (within control):
- Food and beverages in reasonable quantities.
- Free communication access (phone or email).
- Overnight accommodation with transport for out-of-town passengers.

Compensation for Denied Boarding

For involuntary denials within Royal Jordanian’s control:

3-6 Hours Delay: CAD 900
6-9 Hours Delay: CAD 1,800
9+ Hours Delay: CAD 2,400

Exclusions: No compensation if denied boarding due to safety, security, lack of valid documents, or failure to meet check-in requirements. Claims must be filed within one year.

Volunteer Process: Royal Jordanian may request volunteers to give up seats in exchange for compensation before involuntary denial occurs.

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Baggage Issues

Your Rights for Baggage Issues

For lost, delayed, or damaged baggage:

Prompt Communication: Royal Jordanian requires passengers to report baggage issues immediately at the airport and will initiate tracking procedures.
Compensation:
- Lost or Damaged Baggage: Up to 1,519 Special Drawing Rights (~CAD 2,800) under the Montreal Convention.
- Delayed Baggage: Reimbursement for reasonable interim expenses upon submitting receipts.
- Baggage Fee Refund: Full refund of checked baggage fees if baggage is lost or significantly delayed.

Process:

Report issues immediately at the airport and obtain a file reference number.
Submit claims with receipts through Royal Jordanian customer service.

Additional Notes: Royal Jordanian aims to deliver delayed baggage within 24 hours where possible and provides interim expense reimbursement for essential items.

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Royal Jordanian outlining passenger rights for baggage issues. It features an illustration of a Royal Jordanian airplane and luggage, with sections for prompt communication, compensation up to 1,519 SDR, and baggage fee refunds.

Tarmac Delays

Your Rights During Tarmac Delays

For tarmac delays at Canadian airports:

Communication: Regular updates every 30 minutes via onboard announcements or airline communication channels.
Care After 90 Minutes:
- Food and beverages in reasonable quantities.
- Access to lavatories.
- Medical assistance if needed.
- Ventilation, heating, or cooling.
- Communication access where feasible.
Disembarkation: After 3 hours, passengers must be allowed to disembark unless takeoff is imminent within 45 minutes or safety or operational conditions prevent it.

Additional Notes: Royal Jordanian ensures passenger comfort, including ventilation, communication, and medical access during extended delays.

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Reimbursement of Expenses

Your Rights for Reimbursement of Expenses

When Royal Jordanian causes flight delays, cancellations, or delayed baggage within their control, you may be entitled to reimbursement for reasonable out-of-pocket expenses:

Eligible Expenses: Costs for essentials (e.g., meals, toiletries, clothing) incurred due to flight delays over 2 hours, cancellations, or delayed baggage.
Submission Process: Submit itemized receipts along with your compensation claim through Royal Jordanian.
Standards of Treatment: For delays or cancellations within Royal Jordanian’s control, expect reimbursement for reasonable expenses if not provided by the airline.

Reimbursement Limits

Delayed Baggage: Up to 1,519 Special Drawing Rights (~CAD 2,800) for reasonable interim expenses under the Montreal Convention.
Flight Delays/Cancellations: Reasonable expenses based on delay duration, location, and time of day.

Note: Expenses due to uncontrollable events (e.g., weather, air traffic control, security issues) are not reimbursable.

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You could be entitled to up to $1000 CAD compensation for flight delays, cancellations, or denied boarding. Check your eligibility and start your claim in under 5 minutes—no win, no fee.