Air Saint-Pierre Compensation
Welcome to your essential guide for understanding your passenger rights with Air Saint-Pierre under the Canadian Air Passenger Protection Regulations (APPR). This resource details your entitlements for flight disruptions, baggage issues, tarmac delays, and more when traveling on routes like Saint-Pierre (FSP) to Halifax (YHZ) or Montreal (YUL). Whether flying Economy or on a charter, know how to claim compensation and support with Air Saint-Pierre, including rights for Paris (CDG) flights under EU Regulation 261/2004.
Introduction to Air Saint-Pierre
Air Saint-Pierre, based in Saint-Pierre and Miquelon, is a small carrier under APPR, connecting the French territory to Canadian cities like Halifax, Montreal, and St. John’s, as well as Paris (seasonally). Operating ATR-42 aircraft, it serves the unique needs of this French overseas collectivity. This section outlines Air Saint-Pierre’s services and passenger commitments.
Key Services
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Regional Network: Links Saint-Pierre and Miquelon with Halifax (YHZ), Montreal (YUL), St. John’s (YYT), and Paris (CDG).
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Passenger Experience: Economy class with one free checked bag (≤23 kg), flexible fares, and attentive service for small aircraft operations.
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APPR Compliance: Adheres to APPR for Canadian flights, EU 261/2004 for Paris departures, and the Montreal Convention for baggage and international travel.
Your Rights During Flight Delays
For Air Saint-Pierre flights to/from/within Canada delayed ≥2 hours:
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Timely Updates: Delay reasons (e.g., maintenance, weather) provided every 30 minutes via audible airport announcements, gate displays, email, SMS, or passenger-selected methods. Accessible formats (e.g., large print, Braille, digital) are available for passengers with disabilities upon request.
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If notified less than 12 hours before departure and waiting 2 hours or more past the scheduled departure:
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Food and Beverages: Reasonable food and beverages based on wait time and location.
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Communication Access: Free phone calls or Wi-Fi where available.
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Accommodation: For overnight delays, hotel and airport transfers, subject to availability.
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Rebooking or Refund:
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Within Control or Safety-Related: Rebooking on Air Saint-Pierre’s next available flight or a partner airline (e.g., interline carriers) via a reasonable route, no extra charge. If rebooked in a lower class, a refund of the fare difference.
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Outside Control: Rebooking on Air Saint-Pierre or a partner airline within 48 hours, or any carrier if unavailable.
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Refund: Full refund for unused tickets and fees (e.g., baggage) if travel no longer serves a purpose or rebooking is unsuitable, including a return to your origin.
Compensation for Delays (Within Control, Not Safety-Related)
For delays within Air Saint-Pierre’s control (e.g., operational decisions) with ≤14 days’ notice, as a small carrier:
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3–6 Hours: CAD 125
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6–9 Hours: CAD 250
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9+ Hours: CAD 500
Exclusions: No compensation for delays outside Air Saint-Pierre’s control (e.g., weather, air traffic control), safety-related delays (e.g., mechanical issues identified pre-flight), or if compensation was received under another regime (e.g., EU 261/2004). Claims must be filed within one year.
Additional Notes: Refunds are processed within 30 days to the original payment method. For international flights (e.g., to Paris), the Montreal Convention may provide up to ~CAD 2,805 for expenses. For flights departing from the EU (e.g., Paris), different compensation rules may apply under EU Regulation 261/2004.
Your Rights During Flight Cancellations
For cancellations of Air Saint-Pierre flights to/from/within Canada:
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Prompt Notification: Reasons (e.g., low demand, weather) communicated via email, SMS, airport announcements, gate displays, or Air Saint-Pierre website.
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Rebooking or Refund Options:
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Within Control or Safety-Related: Rebooking on Air Saint-Pierre’s next available flight or a partner airline via a reasonable route, no extra charge. Refund of fare difference if rebooked in a lower class.
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Outside Control: Rebooking on Air Saint-Pierre or a partner airline within 48 hours, or any carrier if unavailable.
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Refund: Full refund for unused tickets and fees, or a return flight to your origin if stranded.
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Standards of Treatment (Within Control): If notified <12 hours before departure:
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Snacks or vouchers (~CAD 10-15) after a 2-hour wait.
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Free communication (phone or Wi-Fi, where available).
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Hotel and airport transfers for overnight delays, subject to local availability.
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Compensation for Cancellations (Within Control, Not Safety-Related)
For cancellations within Air Saint-Pierre’s control with ≤14 days’ notice:
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Exclusions: No compensation for uncontrollable events (e.g., fog in Saint-Pierre, strikes by non-Air Saint-Pierre staff), safety-related cancellations. File claims within one year.
Additional Support: Air Saint-Pierre prioritizes passengers with disabilities and unaccompanied minors for rebooking. For flights departing from the EU (e.g., Paris), different compensation rules may apply under EU Regulation 261/2004.
Your Rights During Missed Connections
If an Air Saint-Pierre delay or cancellation causes a missed connection on the same ticket:
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Communication: Updates via email, SMS, airport announcements, or website about rebooking options.
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Rebooking or Refund:
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Within Control or Safety-Related: Rebooking on Air Saint-Pierre’s next available flight or a partner airline via a reasonable route, no extra charge.
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Outside Control: Rebooking within 48 hours on Air Saint-Pierre or a partner airline, or any carrier if unavailable.
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Refund: Full refund for unused tickets if travel no longer serves a purpose, including a return to your origin.
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Standards of Treatment (Within Control): Snacks, communication, and accommodation for delays over 2 hours, notified <12 hours before departure.
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Compensation for Missed Connections (Within Control, Not Safety-Related)
For missed connections within Air Saint-Pierre’s control:
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Exclusions: No compensation for uncontrollable events, safety-related issues, or passenger-caused delays (e.g., late check-in). Submit claims within one year via contact@airsaintpierre.com.
Additional Notes: For flights departing from the EU (e.g., Paris), different compensation rules may apply under EU Regulation 261/2004.
Your Rights During Denied Boarding
Air Saint-Pierre does not overbook flights, but if denied boarding occurs due to operational constraints:
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Volunteer Request: Air Saint-Pierre seeks volunteers to relinquish seats, offering written benefits (e.g., travel vouchers equal to involuntary compensation) before involuntary denials.
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Communication: Written statement of reasons and rights provided at the gate, via email, or SMS.
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Rebooking:
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Within Control or Safety-Related: Rebooking on Air Saint-Pierre’s next available flight within a reasonable timeframe, or on another airline if unavailable, no extra charge.
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Outside Control: Rebooking on Air Saint-Pierre or another airline within 48 hours, or any carrier if unavailable.
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Refund: Full refund for unused tickets and fees if you choose not to travel, including a return to your origin.
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Standards of Treatment (Within Control): Before boarding the alternate flight:
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Snacks or vouchers (~CAD 10-15).
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Free communication (phone or Wi-Fi, where available).
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Hotel and transfers for overnight delays, if feasible in Saint-Pierre.
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Downgrade Compensation: Refund of fare difference if rebooked in a lower class.
Compensation for Denied Boarding (Within Control, Not Safety-Related)
For involuntary denials within Air Saint-Pierre’s control:
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3-6 Hours Delay: CAD 900
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6-9 Hours Delay: CAD 1800
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9+ Hours Delay: CAD 2400
Exclusions: No compensation for safety-related denials, uncontrollable events (e.g., security issues), or non-compliance with check-in deadlines (30 minutes before departure). Claims due within one year, paid within 48 hours via cash, cheque, or bank transfer unless a higher-value, non-expiring voucher is agreed.
Priority Boarding: Unaccompanied minors, passengers with disabilities (and support persons/animals), and families are prioritized.
Your Rights for Baggage Issues
For lost, delayed, or damaged baggage (Montreal Convention, APPR, Air Saint-Pierre General Conditions of Carriage):
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Prompt Communication: Report issues at the airport baggage desk or via https://www.airsaintpierre.com/contact within 7 days (damaged) or 21 days (delayed/lost).
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Compensation:
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Lost Baggage: Up to 1,519 Special Drawing Rights (≈ CAD 3,000, subject to exchange rate) if not found within 21 days, plus refunds for baggage fees and interim expenses (e.g., toiletries, clothing).
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Delayed Baggage: Reasonable interim expenses (~CAD 50-100/day, max ~CAD 2,350) with receipts, plus baggage fee refunds. Air Saint-Pierre aims to deliver within 24 hours.
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Damaged Baggage: Up to 1,519 Special Drawing Rights (≈ CAD 3,000, subject to exchange rate) if claimed within 7 days, plus baggage fee refunds.
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Mobility Aids: Immediate repair or replacement, prioritizing accessibility.
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Process:
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Submit reports at the airport or online with receipts, tickets, and claim reference.
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Claims for missing contents must be made within 7 days.
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Musical Instruments: Carry-on (≤115 cm total dimensions) or checked (≤23 kg free; excess fees apply if over allowance). Hard-sided case recommended for checked instruments.
Exclusions: Air Saint-Pierre is not liable for normal wear, overpacked bags, manufacturing defects, or valuables in checked baggage. Travel insurance is recommended.
Additional Notes: One free checked bag (≤23 kg); additional bags incur fees. Interim expenses must be reasonable; luxury purchases are not covered.
Tarmac Delays
Your Rights During Tarmac Delays
For tarmac delays at Canadian airports:
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Communication: Updates every 30 minutes via onboard announcements or Air Saint-Pierre website.
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Care After Delay:
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Access to working lavatories (if equipped on ATR-42).
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Ventilation, heating, or cooling.
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Communication access (e.g., personal device use, if feasible).
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Snacks and water (~CAD 10-15), considering Saint-Pierre’s limited facilities.
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Disembarkation: After 3 hours, passengers can disembark unless takeoff is imminent within 45 minutes or safety/security/air traffic control/customs prevents it. Passengers with disabilities and support persons/animals disembark first if feasible.
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Medical Assistance: Immediate access to urgent medical care if needed.
Additional Notes: No compensation for tarmac delays under APPR, but standards of treatment apply. For diversions to non-Canadian airports (e.g., Halifax), local laws may apply, with refunds for unused tickets if detained.
Reimbursement of Expenses
Your Rights for Reimbursement of Expenses
For disruptions within Air Saint-Pierre’s control:
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Eligible Expenses: Reasonable costs for essentials (e.g., meals ~CAD 20-30/day, toiletries, hotels) not provided by Air Saint-Pierre, incurred due to delays/cancellations notified <12 hours before departure or delayed baggage.
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Submission Process: Submit the official itemized receipts from the vendor along with the expense details when submitting the compensation claim form on our website.
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Standards of Treatment: Reimbursement for meals, transport, or lodging if not offered by Air Saint-Pierre.
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Montreal Convention: Up to ~CAD 2,805 for international flight expenses, ~CAD 2,350 for baggage.
Reimbursement Limits
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Delayed Baggage: Up to ~CAD 2,350 for interim expenses, plus baggage fee refunds.
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Flight Delays/Cancellations: Reasonable expenses based on disruption; alcohol, luxury items, or tips excluded.
Note: Expenses due to uncontrollable events are not reimbursable. Air Saint-Pierre responds to claims within 30 days. Escalate unresolved claims to the CTA (www.otc-cta.gc.ca, 1-888-222-2592).
