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Air Creebec Compensation

Air Creebec aircraft with icons for flight delays, baggage issues, tarmac delays, and passenger compensation

Welcome to your comprehensive guide to understanding your passenger rights with Air Creebec under the Air Passenger Protection Regulations (APPR), enforced by the Canadian Transportation Agency (CTA). This resource outlines your entitlements for flight disruptions, baggage issues, tarmac delays, and more, ensuring you can confidently claim compensation and support when traveling with Air Creebec to or from Canada. Whether you’re flying to remote communities like Chisasibi, Timmins, or Moosonee, know your rights as a Canadian passenger.

Introduction to Air Creebec

Air Creebec, based in Val-d’Or, Quebec, is a regional airline serving Northern Quebec and Ontario, connecting remote communities like Chisasibi, Waskaganish, and Moosonee with hubs like Montreal and Timmins. As a small carrier under the APPR, Air Creebec adheres to specific passenger protections, with enhanced obligations when operating for large carriers under commercial agreements (e.g., codeshares). This section highlights Air Creebec’s commitment to reliable service and your rights.
 

Key Services
 

  • Regional Network: Operates Dash 8 and other aircraft to 16 destinations, primarily in Quebec and Ontario, serving remote Indigenous communities.
     

  • Cabin Classes: Single-class Economy, with flexible fare options (e.g., Flex, Freedom).
     

Regulatory Compliance: Adheres to APPR for Canadian flights and the Montreal Convention for international travel, ensuring timely communication and fair treatment.

Air Creebec showing regional aircraft, network map, seating, and customer support icons

Flight Delays

Your Rights During Flight Delays

When an Air Creebec flight to/from Canada is delayed (per Rule 90 and 91):
 

  • Timely Updates: Air Creebec provides updates every 30 minutes on the delay reason (e.g., maintenance, crew issues) via SMS, email, airport displays, or audible announcements (Rule 97). Passengers with disabilities can request visible updates.
     

  • Standards of Treatment (Within Carrier’s Control or required for safety, Rule 91): For delays within Air Creebec’s control or required for safety, notified <12 hours before departure, after a 2-hour wait past scheduled departure:

    • Food and Beverages: Vouchers (~CAD 8-15) for reasonable quantities based on wait time, time of day, and airport location (e.g., Val-d’Or, Timmins).
       

    • Communication Access: Free Wi-Fi or phone calls (up to 5 minutes).
       

    • Accommodation: For overnight delays, free hotel stays and transportation to/from the airport, if reasonable in the location.
       

Alternate Arrangements (Within or Outside Control): For delays ≥3 hours:
 

  • Free rebooking on the next available Air Creebec or partner flight within 48 hours (outside control, Rule 90) or as soon as feasible (within control, Rule 91) on a reasonable route to your destination.
     

  • If unavailable, choose a refund for unused ticket portions or a return flight to your origin if travel no longer serves a purpose (Rule 125).
     

Compensation for Delays (Within Control, Not Safety-Related, Rule 91(F))

For delays within Air Creebec’s control (e.g., maintenance, scheduling) with ≤14 days’ notice:
 

  • 3-6 Hours: CAD 125

  • 6-9 Hours: CAD 250

  • 9+ Hours: CAD 500

  • Refund Case: CAD 125 if refunded due to travel no longer serving a purpose.
     

Exclusions: No compensation for delays outside Air Creebec’s control (e.g., weather, air traffic control, security threats, Rule 90(C)) or safety-related delays (e.g., mechanical issues identified for safety). Claims must be filed within one year.
 

Additional Notes: Refunds are processed within 30 days to the original payment method, or as a non-expiring travel credit if agreed in writing. The Montreal Convention may offer up to ~CAD 2,805 for expenses on international flights.

Claim your Air Creebec flight delay compensation now and let TripShed handle the entire process—no win, no fee.

Flight Cancellations

Your Rights During Flight Cancellations

When Air Creebec cancels a flight to/from Canada (Rule 90 and 91):
 

  • Prompt Notification: Air Creebec informs passengers of the reason (e.g., operational issues, weather) via SMS, email, airport displays, or audible announcements (Rule 97).
     

  • Rebooking or Refund Options:
     

    • Rebooking: Free rebooking on the next available Air Creebec or partner flight within 48 hours (outside control, Rule 90) or as soon as feasible (within control, Rule 91) on a reasonable route. If unavailable, transport to a nearby airport may be arranged.
       

    • Refund: Full refund for unused ticket portions and fees (e.g., baggage) within 30 days to the original payment method, or as a non-expiring travel credit if agreed in writing (Rule 125). If not at your origin, a free return flight to your origin is provided if travel no longer serves a purpose.
       

Standards of Treatment (Within Control, Rule 91(E)): For cancellations notified <12 hours before departure:
 

  • Meals and drinks (~CAD 8-15) after a 2-hour wait.

  • Free communication access (Wi-Fi or phone).

  • Hotel and transport for overnight delays, if reasonable.
     

Compensation for Cancellations (Within Control, Not Safety-Related, Rule 91(F))

For cancellations within Air Creebec’s control with ≤14 days’ notice:
 

  • 3-6 Hours Delay: CAD 125

  • 6-9 Hours Delay: CAD 250

  • 9+ Hours Delay: CAD 500

  • Refund Case: CAD 125 if refunded due to travel no longer serving a purpose.
     

Exclusions: No compensation for uncontrollable events (e.g., weather, NOTAMs, labour disruptions at airports, Rule 90(C)) or safety-related cancellations. File claims within one year.
 

Additional Support: Air Creebec prioritizes unaccompanied minors and passengers with disabilities for assistance (Rule 90(B)(8)). Refunds include additional services (e.g., baggage fees) if not provided or paid again.

Flight cancelled? You could be entitled to up to $500 CAD compensation under Canadian APPR—start your claim with TripShed today.

Missed Connections

Your Rights During Missed Connections

If an Air Creebec delay or cancellation causes a missed connection (Rule 90 and 91):
 

  • Communication: Updates via SMS, email, or airport staff on rebooking options (Rule 97).
     

  • Rebooking or Refund:
     

    • Rebooking: Free rebooking on the next available Air Creebec or partner flight to your destination, as soon as feasible (within control) or within 48 hours (outside control).
       

    • Refund: Full refund for unused ticket portions and fees if travel no longer serves a purpose, including a free return flight to your origin if applicable (Rule 125).
       

    • Standards of Treatment (Within Control, Rule 91(E)): Meals, communication, and accommodation for delays over 2 hours notified <12 hours before departure.
       

Compensation for Missed Connections (Within Control, Not Safety-Related, Rule 91(F))

For missed connections within Air Creebec’s control:
 

  • 3-6 Hours Delay: CAD 125

  • 6-9 Hours Delay: CAD 250

  • 9+ Hours Delay: CAD 500

  • Refund Case: CAD 125 if refunded.
     

Exclusions: No compensation for uncontrollable events or safety-related issues. Submit claims within one year.
 

Additional Notes: For codeshare flights, the operating carrier (e.g., a large carrier partner) may handle claims, but Air Creebec assists with coordination.

Missed your connection due to a delay? You may be eligible for compensation—start your claim with TripShed and let us handle everything.

Denied Boarding

Your Rights During Denied Boarding

If involuntarily denied boarding due to overbooking (Rule 95 and 96):
 

  • Immediate Communication: A written statement explaining the reason and rights is provided via gate agents (Rule 97).
     

  • Rebooking or Refund:
     

    • Rebooking: Free rebooking on the next available Air Creebec or partner flight, as soon as feasible (within control, Rule 96(E)) or within 48 hours (outside control, Rule 95(E)), on a reasonable route.
       

    • Refund: Full refund for unused tickets and fees if travel no longer serves a purpose, including a return flight to your origin (Rule 125).
       

  • Standards of Treatment (Within Control, Rule 96(F): For denials within Air Creebec’s control or safety-related, before boarding the alternate flight:

    • Meal vouchers (~CAD 8-15).

    • Free communication (Wi-Fi or phone).

    • Hotel and transport for overnight delays (>8 hours after original departure).

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Compensation for Denied Boarding (Within Control, Not Safety-Related, Rule 96(G)

For involuntary denials within Air Creebec’s control:
 

  • 3-6 Hours Delay: CAD 900

  • 6-9 Hours Delay: CAD 1,800

  • 9+ Hours Delay: CAD 2,400
     

Exclusions: No compensation for safety-related denials, uncontrollable events (e.g., security threats, Rule 95(C)), or non-compliance with check-in deadlines (Rule 40). Claims due within one year, paid within 48 hours, or with written confirmation.

 

Priority Boarding: Unaccompanied minors, passengers with disabilities, families, and previously denied passengers are prioritized (Rule 96(C)).
 

Additional Notes: Compensation is in cash, cheque, or bank transfer unless a higher-value, non-expiring travel credit is agreed in writing. 

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Volunteer Process: Air Creebec will seek volunteers to relinquish seats, offering benefits (e.g., travel credits) with written confirmation before departure (Rule 96(C)). Volunteers are not entitled to further compensation.

Denied boarding due to overbooking? You could receive up to $2,400 CAD compensation—start your claim with TripShed now.

Baggage Issues

Your Rights for Baggage Issues

For lost, delayed, or damaged baggage (Montreal Convention, Air Creebec Tariff):
 

  • Prompt Communication: Updates via Air Creebec’s website, airport staff, or WorldTracer system. File a Baggage Irregularity Report at the airport or online within 7 days (damaged) or 21 days (delayed/lost).
     

  • Compensation:
     

    • Lost or Damaged Baggage: Up to 1,288 Special Drawing Rights (~CAD 2,350) under the Montreal Convention, plus baggage fee refunds.
       

    • Delayed Baggage: Reasonable interim expenses (~CAD 50/day for 5 days, max ~CAD 2,350) for essentials (e.g., toiletries, clothing), with receipts.
       

    • Mobility Aids: Immediate temporary replacement, repair, or reimbursement for damaged/lost aids, prioritizing accessibility (Rule 91).
       

Process:
 

  • Report issues at the airport or via https://www.aircreebec.ca/help/
     

  • Submit claims with receipts, tickets, and baggage report reference within 21 days.
     

  • Air Creebec aims to deliver delayed bags within 24-48 hours, subject to remote airport logistics.
     

Additional Notes: Avoid valuables in checked baggage. Air Creebec is not liable for normal wear, defective bags, or security screening damage (contact CATSA). For multi-airline itineraries, delivery may be delayed due to customs.

Facing baggage issues? Submit your claim with TripShed and get reimbursed quickly and hassle-free.

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Air Creebec baggage issues with icons for lost, delayed, and damaged luggage, compensation, claim steps, and exclusions

Tarmac Delays

Your Rights During Tarmac Delays

For tarmac delays at Canadian airports (Rule 92):
 

  • Communication: Updates every 30 minutes via onboard announcements or Air Creebec’s website (Rule 97).
     

  • Care After 90 Minutes:
     

    • Proper ventilation, heating, or cooling.

    • Access to working lavatories (if equipped).

    • Food and drinks (~CAD 8-15) based on delay length, time, and location.

    • Communication access if feasible (e.g., crew updates).

    • Medical Assistance: Immediate access to urgent medical care during tarmac delays.
       

  • Disembarkation: After 3 hours, passengers can disembark unless takeoff is imminent within 45 minutes or safety/security prevents it. Passengers with disabilities and their support persons/animals disembark first if feasible.
     

Additional Notes: No compensation for tarmac delays under APPR, but standards of treatment apply.

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Experienced a long tarmac delay? If your flight arrived late, you may still qualify for compensation—start your claim with TripShed in under 5 minutes.

Reimbursement of Expenses

Your Rights for Reimbursement of Expenses

For disruptions within Air Creebec’s control (e.g., delays over 2 hours, cancellations with <12 hours’ notice, delayed baggage, Rule 91):
 

  • Eligible Expenses: Reasonable costs for essentials (e.g., meals, toiletries, clothing, hotel stays) not provided by Air Creebec. Meal reimbursement up to ~CAD 35/day; other expenses evaluated with receipts.
     

  • Submission Process: Submit the official itemized receipts from the vendor along with the expense details when submitting the compensation claim form on our website.
     

  • Standards of Treatment: Reimbursement for meals, transport, or lodging if not offered.
     

  • Montreal Convention: Up to ~CAD 2,805 for international flight expenses (e.g., hotels, meals) if not provided.
     

Reimbursement Limits
 

  • Delayed Baggage: Up to ~CAD 2,350 for interim expenses, plus baggage fee refunds.
     

  • Flight Delays/Cancellations: Reasonable expenses based on delay duration and location; alcohol/tips excluded.
     

Note: Expenses due to uncontrollable events (e.g., weather, NOTAMs) are not reimbursable. If Air Creebec does not respond within 30 days or denies your claim, you may escalate your complaint to the Canadian Transportation Agency (CTA).

Submit your receipts and start your claim—TripShed will handle your reimbursement directly with the airline.

Start Your Air Creebec Compensation Claim Today

Start Your Air Creebec Compensation Claim Today

You may be entitled to up to $500 CAD compensation for flight delays, cancellations, or denied boarding under Canadian passenger rights. Check your eligibility and start your claim in under 5 minutes—no win, no fee.

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