Calm Air
Compensation
Welcome to your comprehensive guide to understanding your passenger rights with Calm Air under the Canadian Air Passenger Protection Regulations (APPR), enforced by the Canadian Transportation Agency (CTA). This guide details your entitlements for flight disruptions, baggage issues, tarmac delays, and special services, ensuring you’re fully informed about compensation and support when traveling with Calm Air to, from, or within Canada, including its extensive network in Manitoba and Nunavut. This guide is available in English, French, and Inuktitut to serve all passengers.
Introduction to Calm Air
Calm Air, based in Winnipeg, Manitoba, is a regional airline serving Northern Canada, with a focus on Manitoba and Nunavut. Operating a fleet of ATR and Boeing 737 aircraft, Calm Air connects over 15 destinations, including Winnipeg, Thompson, Churchill, Rankin Inlet, and Iqaluit. As a Small Carrier under the APPR, Calm Air ensures clear communication, fair treatment, and compensation for eligible disruptions, tailored to the unique challenges of Northern travel.
Key Services
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Northern Network: Scheduled flights to remote communities and key hubs in Manitoba and Nunavut.
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Charter Services: Customized travel for groups, cargo, and special events.
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Frequent Flyer Program: Earn points through partnerships for travel rewards.
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Commitment to APPR: Adheres to CTA regulations, ensuring timely updates, standards of treatment, and compensation for disruptions within its control.
Your Rights During Flight Delays
When a Calm Air flight is delayed by 2 hours or more:
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Provide Timely Updates: Calm Air must notify passengers every 30 minutes with the reason for the delay (e.g., operational decisions, maintenance) via audible announcements, website flight status, airport display screens (where available), or the passenger’s preferred communication method (email, SMS). Updates continue until a new departure time or alternate arrangements are confirmed. For passengers with disabilities, accessible communication options are provided.
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Standards of Treatment: (within Calm Air’s control or required for safety, notified <12 hours before departure, after 2 hours past scheduled departure):
2+ Hours Delay:
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Food and drink (e.g., meal vouchers) in reasonable quantities based on wait time, time of day, and location (note: options may be limited in remote Northern communities).
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Access to communication (e.g., phone, Wi-Fi, where feasible).
8+ Hours Delay:
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Food and drink as above.
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Access to communication.
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Overnight accommodation for out-of-town passengers (subject to availability in remote areas).
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Transportation to/from accommodation and the airport, unless it would further delay the passenger.
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Alternate Arrangements: (for delays of 3 hours or more):
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Within Calm Air’s Control (e.g., overbooking, scheduled maintenance): Free rebooking on the next available Calm Air or partner airline flight within 9 hours, or within 48 hours on any carrier via a reasonable route, including transport to a nearby airport if needed."
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Within Calm Air’s Control but for Safety (e.g., unexpected aircraft malfunctions): Same rebooking options as above.
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Outside Calm Air’s Control (e.g., weather, air traffic control): Free rebooking within 48 hours on Calm Air or a partner airline, or on any carrier if not possible, including transport to a nearby airport.
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Refunds: If travel no longer serves a purpose, a full refund for unused ticket portions, or return to your point of origin if not at your starting point, at no additional charge. Passengers are entitled to a refund to the original form of payment within 30 days.
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Compensation for Delays
(within Calm Air’s control, not required for safety, notified ≤14 days):
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3-6 Hours: CAD 125
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6-9 Hours: CAD 250
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9+ Hours: CAD 500
Exclusions: No compensation for delays outside Calm Air’s control (e.g., snowstorms, medical emergencies), if informed >14 days in advance, for employee/gratuitous travel, or if compensated under another regime. For international flights, the Montreal Convention may provide up to 6,303 Special Drawing Rights (~CAD 11,600) for expenses.
Flight delayed with Calm Air? Claim up to $500 CAD compensation in minutes. Check your eligibility now — no win, no fee.
Your Rights During Flight Cancellations
When Calm Air cancels a flight:
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Prompt Notification: Calm Air must inform passengers of the cancellation reason (e.g., low demand, safety issues) via audible announcements, website flight status, airport display screens, or preferred communication method (email, SMS). Accessible communication is provided for passengers with disabilities.
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Standards of Treatment: (within Calm Air’s control or required for safety, notified <12 hours before departure, after 2 hours past scheduled departure):
2+ Hours Delay:
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Food and drink (e.g., meal vouchers) in reasonable quantities.
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Access to communication (e.g., phone, Wi-Fi).
8+ Hours Delay:
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Food and drink as above.
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Access to communication.
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Overnight accommodation for out-of-town passengers (subject to availability in remote areas).
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Transportation to/from accommodation and the airport, unless it would further delay the passenger.
Alternate Arrangements:
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Within Calm Air’s Control (e.g., consolidating flights): Free rebooking on the next available Calm Air or partner airline flight within 9 hours, or within 48 hours on any carrier via a reasonable route, including transport to a nearby airport.
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Within Calm Air’s Control but for Safety (e.g., unscheduled maintenance): Same rebooking options as above.
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Outside Calm Air’s Control (e.g., weather, NOTAMs): Free rebooking within 48 hours on Calm Air or a partner airline, or on any carrier if not possible, including transport to a nearby airport.
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Refunds: Full refund for unused ticket portions if travel no longer serves a purpose, or return to your point of origin if not at your starting point. Passengers are entitled to a refund to the original form of payment within 30 days.
Compensation for Cancellations
(within Calm Air’s control, not required for safety, notified ≤14 days):
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Exclusions: No compensation for cancellations due to extraordinary circumstances (e.g., natural disasters, security threats), safety requirements, or if denied boarding compensation was received. Submit claims within one year.
Your Rights During Missed Connections
If a Calm Air delay or cancellation causes a missed connection:
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Communication: Regular updates via email, SMS, website, flight status, or airport staff about the missed connection and next steps, with accessible communication for passengers with disabilities.
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Standards of Treatment (within Calm Air’s control or required for safety, notified <12 hours before departure, after 2 hours past scheduled departure):
2+ Hours Delay:
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Food and drink in reasonable quantities.
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Access to communication (e.g., phone, Wi-Fi).
8+ Hours Delay:
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Food and drink as above.
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Access to communication.
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Overnight accommodation for out-of-town passengers (subject to availability).
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Transportation to/from accommodation and the airport.
Alternate Arrangements:
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Free rebooking on the next available Calm Air or partner airline flight within 9 hours (within control) or 48 hours (outside control) to your destination via a reasonable route, including transport to a nearby airport if needed.
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Refund for unused ticket portions if travel no longer serves a purpose, or return to your point of origin if not at your starting point. Passengers are entitled to a refund to the original form of payment within 30 days.
Compensation for Missed Connections
(within Calm Air’s control, not required for safety):
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Exclusions: Compensation applies only if Calm Air is responsible—no compensation for weather, security issues, or if compensated elsewhere. Submit claims within one year.
Additional Notes: For codeshare flights, the operating carrier handles compensation and rebooking. Contact Calm Air for assistance with partners.
Your Rights During Denied Boarding
If involuntarily denied boarding due to overbooking or operational constraints:
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Immediate Communication: Calm Air must explain the reason (e.g., aircraft change) and outline your rights via gate agents, email, or written notices, with accessible communication for passengers with disabilities.
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Volunteer Process: Calm Air will seek volunteers to relinquish seats in exchange for negotiated benefits (e.g., travel vouchers), confirmed in writing before departure. Volunteers are not entitled to compensation.
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Standards of Treatment (within Calm Air’s control or for safety, before boarding alternate flight):
2+ Hours Delay:
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Food and drink in reasonable quantities.
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Access to communication (e.g., phone, Wi-Fi).
8+ Hours Delay:
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Food and drink as above.
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Access to communication.
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Overnight accommodation for out-of-town passengers.
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Transportation to/from accommodation and the airport.
Alternate Arrangements:
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Within Calm Air’s Control or for Safety: Free rebooking on the next available Calm Air or partner flight within 9 hours, or within 48 hours on any carrier via a reasonable route, including transport to a nearby airport.
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Outside Calm Air’s Control: Rebooking within 48 hours on Calm Air or a partner, or on any carrier if not possible, including transport to a nearby airport.
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Refunds: Full refund for unused ticket portions if travel no longer serves a purpose, or return to your point of origin.
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Priority for Boarding: Priority is given to unaccompanied minors, passengers with disabilities and their support persons/animals, families, passengers previously denied boarding, and medical fare passengers.
Compensation for Denied Boarding
(within Calm Air’s control, not required for safety):
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3-6 Hours Delay: CAD 900
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6-9 Hours Delay: CAD 1,800
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9+ Hours Delay: CAD 2,400
Exclusions: No compensation if denied for health, safety, security, lack of travel documents, or non-compliance with check-in rules. Claims must be filed within one year.
Denied boarding on Calm Air? Claim up to $2,400 CAD compensation. Check eligibility now — fast and free.
Your Rights for Baggage Issues
For lost, delayed, or damaged baggage:
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Prompt Communication: Notify a Calm Air Customer Service Agent at the airport immediately. Updates are provided via the app, baggage portal, or agents. File a claim using Calm Air’s Baggage Claim Form.
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Compensation:
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Lost or Damaged Baggage: Up to 1,519 Special Drawing Rights (~CAD 2,800) per person per incident under the Montreal Convention, upon submission of receipts.
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Delayed Baggage: Reimbursement for reasonable interim expenses (e.g., toiletries, clothing) within 21 days of receiving the baggage. Baggage delayed 21 days is considered lost.
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Baggage Fee Refund: Full refund of baggage fees for lost, delayed, or damaged bags.
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Process:
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Report damaged baggage within 7 days, delayed baggage within 21 days, using the Baggage Claim Form.
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Submit claims with receipts to reservations@calmair.com or via the form.
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Court action for lost/damaged baggage must be filed within 2 years.
Additional Notes: Claims must exclude alcohol and luxury items. Calm Air is not liable for damage due to inherent defects, improper packing, or security inspections. Do not pack valuables in checked baggage. Check Calm Air’s baggage policy for restrictions.
Lost or delayed baggage with Calm Air? You could claim up to CAD 2,800 compensation under the Montreal Convention. Check your eligibility now — no win, no fee.
Tarmac Delays
Your Rights During Tarmac Delays
For tarmac delays at Canadian airports after doors close for takeoff or after landing:
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Communication: Updates every 30 minutes via onboard announcements, email, or SMS, with accessible communication for passengers with disabilities.
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Care After 90 Minutes:
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Food and drink in reasonable quantities (limited in remote areas).
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Access to lavatories.
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Proper ventilation, heating, or cooling.
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Communication with people outside the aircraft (where feasible).
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Medical assistance if needed.
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Disembarkation: After 3 hours, passengers can disembark unless takeoff is imminent within 45 minutes and standards of treatment are maintained. Priority disembarkation for passengers with disabilities and their support persons/animals.
Exclusions: Disembarkation may not be possible due to safety, security, air traffic control, or customs issues.
Stuck on the runway with Calm Air? You still have passenger rights under APPR. Check your eligibility now — quick and free.
Reimbursement of Expenses
Your Rights for Reimbursement of Expenses
When Calm Air causes flight delays, cancellations, or delayed baggage within its control:
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Eligible Expenses: Reasonable costs for essentials (e.g., meals, toiletries, clothing) due to delays over 2 hours (notified <12 hours), cancellations (notified <14 days), or delayed baggage. Expenses must exclude alcohol and luxury items.
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Submission Process: Submit the official itemized receipts from the vendor along with the expense details when submitting the compensation claim form on our website.
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Standards of Treatment: Reimbursement for reasonable expenses (e.g., meals for 2+ hour delays, hotel/transport for 8+ hour delays) if not provided by Calm Air, subject to availability in remote areas.
Reimbursement Limits
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Delayed Baggage: Up to 1,519 Special Drawing Rights (~CAD 2,800) for reasonable interim expenses, plus refund of baggage fees.
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Flight Delays/Cancellations: Reasonable expenses based on delay duration, location, and time of day.
Note: Expenses due to uncontrollable events (e.g., weather, air traffic control) are not reimbursable. Escalate unresolved claims to the CTA (www.otc-cta.gc.ca, 1-888-222-2592).
Paid out of pocket due to a Calm Air flight delay or cancellation? You may be eligible for reimbursement of your expenses. Check your claim now — fast, free, and no win, no fee.
