We’re here to help
Have a question or need help with your claim?
Our team is available 24/7 to assist you.
Popular questions
How do I start a claim with TripShed?
Starting a claim with TripShed is quick and takes just a few minutes.
Step 1: Enter your flight details
Provide basic information like your airport details, flight number, date, and delay/cancellation details.
Step 2: Check your eligibility instantly
We automatically check if your flight qualifies under Canadian APPR rules and show your estimated compensation.
Step 3: Submit your claim
Choose your service plan, complete your details, and we handle everything with the airline.
Step 4: Get paid
Once approved, your compensation is transferred directly to you.
What happens after I submit my claim?
Once you submit your claim, TripShed takes care of the entire process for you:
-
🔍 Eligibility review: We verify your claim under Canadian Air Passenger Protection Regulations (APPR)
-
📩 Claim submission: We file your claim directly with the airline on your behalf
-
🤝 Airline follow-up: We handle all communication, reminders, and negotiations
-
📊 Real-time updates: You’ll receive email updates on your claim status
-
💰 Payout: Once approved, your compensation is transferred to you
Escalation if needed:
If the airline delays, rejects, or fails to respond, we can escalate your case to the Canadian Transportation Agency (CTA) to enforce your rights.
How long does it take?
Most claims are resolved within a few weeks, but complex cases may take longer depending on the airline.
👉 You don’t need to chase the airline — we manage everything from start to finish.
How can I check the status of my claim?
Yes, you can easily track the status of your claim at any time through our Claim Tracking page.
-
🔎 Simply enter your Claim Reference Number and email address
-
📊 View real-time updates, including:
-
Claim submission status
-
Airline review progress
-
Approval or rejection updates
-
Payment and payout status
-
📁 You can also check submitted documents and claim details in one place
👉 Our tracking system gives you full transparency at every stage, so you always know what’s happening with your claim.
How long does it take to process a claim?
The time required to process a claim can vary depending on the airline and the complexity of your case.
-
⏱️ Typical timeframe: Most claims are resolved within 4 to 12 weeks
-
🛫 Airline response time: Airlines may take several weeks to review and respond
-
📄 Complex cases: Claims involving disputes or missing documents can take longer
-
⚖️ Escalation cases: If a claim is escalated to the Canadian Transportation Agency (CTA), it may take several months for a final decision
👉 We continuously follow up with the airline and keep you updated at every stage to ensure the process moves as quickly as possible.
Can I still claim if the airline already rejected me?
Yes, you can still claim compensation even if the airline has already rejected your request.
-
❌ Airlines often reject claims initially, even when passengers are eligible
-
🔍 Your case can be re-evaluated under Canadian Air Passenger Protection Regulations (APPR)
-
🤝 TripShed can challenge the airline’s decision and handle further negotiations
If needed:
If the airline continues to deny your claim, we can escalate it to the Canadian Transportation Agency (CTA) for further review.
👉 A rejection is not the final decision — many claims are successfully approved after escalation.
Still have questions?
Contact Form
Submit your query and our team will get back to you shortly
You can also contact us by using this form:
No Win, No Fee
You pay only if
we win your case.
Experts in Passenger Rights
We fight for the compensation you deserve.
Safe & Secure
Your data is protected and never shared.
24/7 Support
Our team is always here to help.