Pascan Aviation Compensation
Welcome to your complete guide to understanding your passenger rights with Pascan Aviation under the Air Passenger Protection Regulations (APPR), enforced by the Canadian Transportation Agency (CTA).
This page explains your entitlements for flight delays, cancellations, denied boarding, baggage issues, and tarmac delays when flying with Pascan Aviation, a regional Canadian airline.
Introduction to Pascan Aviation
Pascan Aviation (9736140 Canada Inc.) is a regional airline operating primarily within Quebec and Eastern Canada, offering essential connectivity to smaller communities.
As a small airline under APPR, Pascan Aviation has specific obligations regarding passenger care, communication, and compensation during disruptions.
Key Services
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Regional Connectivity: Flights across Quebec and Eastern Canada
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Essential Air Services: Serving remote and underserved destinations
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Passenger Support: Focus on timely updates and disruption handling.
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APPR Compliance: Adheres to Canadian passenger rights regulations
Your Rights During Flight Delays
When your Pascan Aviation flight is delayed, the airline must:
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Provide Timely Updates: Notify passengers as soon as possible, Provide updates every 30 minutes, Share reasons such as weather, maintenance, or operational issues
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Standards of Treatment: For delays within the airline’s control or required for safety:
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Food and Beverages: Reasonable refreshments
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Communication Access: Access to phone/email
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Accommodation: Hotel + transport if overnight delay
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Compensation for Delays
If the delay is within Pascan’s control (not safety-related):
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3-6 Hours: CAD 125
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6-9 Hours: CAD 250
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9+ Hours: CAD 500
Exclusions: No compensation if:
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Delay is due to weather, ATC, or security issues
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You were informed 15+ days in advance
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You fail to claim within 1 year
Additional Notes:
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You must still be rebooked to your destination
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If delay makes your trip useless, you can request a refund
Flight Delayed 3+ Hours? Claim Up to $500 Compensation — Check Eligibility Now
Your Rights During Flight Cancellations
If Pascan cancels your flight:
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Prompt Notification: Pascan Aviation must inform passengers of the cancellation reason (e.g., operational issues, safety requirements, or external factors) through announcements, email, or SMS.
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Rebooking or Refund Options:
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Rebooking: Free rebooking on the next available Pascan Aviation or partner airline flight on a reasonable route and in the same class of service.
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Refund: Full refund if the alternative travel arrangements do not meet your needs or if the trip no longer serves its purpose.
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Compensation for Cancellations
For cancellations within Pascan Aviation’s control:
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Exclusions: No compensation for cancellations due to extraordinary circumstances (e.g., weather, security issues, government orders) or safety-related reasons.
Additional Support: If you choose a refund instead of rebooking, you are still entitled to compensation of CAD 125 for the inconvenience suffered.
Flight Cancelled? Get Up to $500 Compensation — Start Your Claim Now
Your Rights During Missed Connections
If a Pascan Aviation delay or cancellation causes a missed connection:
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Communication: Regular updates via announcements, email, or SMS regarding your new travel arrangements.
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Rebooking or Refund:
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Rebooking: Free rebooking on the next available flight to your final destination operated by Pascan Aviation or a partner airline.
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Refund: Full refund for unused ticket portions if travel no longer serves a purpose.
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Compensation for Missed Connections
For missed connections within Pascan Aviation’s control:
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Exclusions: Compensation applies only if Pascan Aviation is responsible. No compensation if the disruption is due to weather, security issues, or other factors beyond the airline’s control. Claims must be submitted within one year.
Additional Notes: Pascan Aviation is not responsible for missed connections that are not part of the same ticketed itinerary.
Your Rights During Denied Boarding
If involuntarily denied boarding due to overbooking or operational constraints:
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Immediate Communication: Pascan Aviation must explain the reason (e.g., oversold flight) and outline your rights through airport staff or written notices.
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Rebooking or Refund:
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Rebooking: Free rebooking on the next available flight operated by Pascan Aviation or a partner airline.
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Refund: Full refund for unused ticket portions if you choose not to travel.
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Standards of Treatment: For delays over 2 hours (within control):
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Food and beverage vouchers.
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Free communication access (Wi-Fi or phone).
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Overnight accommodation with transport for out-of-town passengers.
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Compensation for Denied Boarding
For involuntary denial within Pascan Aviation’s control:
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3-6 Hours Delay: CAD 900
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6-9 Hours Delay: CAD 1,800
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9+ Hours Delay: CAD 2,400
Exclusions: No compensation if denied boarding due to lack of proper travel documents, failure to meet check-in requirements, safety or operational reasons, or government-imposed restrictions.
Volunteer Process: Pascan Aviation may first request volunteers to give up their seats in exchange for compensation (e.g., travel credits) before involuntary denial occurs.
Denied Boarding? Claim Up to $500 Compensation — Check Instantly
Your Rights for Baggage Issues
For lost, delayed, or damaged baggage:
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Prompt Communication: Pascan Aviation provides assistance through airport agents and requires passengers to report issues immediately upon arrival or within the required timeframes.
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Compensation:
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Lost or Damaged Baggage: Up to approximately CAD 2,780 per passenger, subject to applicable conventions and conditions.
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Delayed Baggage: Reimbursement for reasonable interim expenses (e.g., essential items) up to CAD 100 per day upon submission of receipts.
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Process:
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Report issues immediately at the airport or within 7 days for damaged baggage via their contact page.
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Submit written claims with receipts within the required timelines.
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Delayed baggage is typically located within 5 days, while baggage is considered lost after 21 days.
Additional Notes: Do not pack valuables in checked baggage. Higher value can be declared at check-in for additional coverage.
Lost or Delayed Baggage? Claim Your Expenses & Compensation Now
Tarmac Delays
Your Rights During Tarmac Delays
For tarmac delays at Canadian airports:
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Communication: Regular updates must be provided to passengers regarding the status of the flight.
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Care After 90 Minutes:
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Food and beverages in reasonable quantities.
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Access to lavatories.
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Communication access where feasible.
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Proper ventilation and temperature control.
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Medical assistance if needed.
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Disembarkation: After 3 hours, passengers must be allowed to disembark unless takeoff is imminent within 45 minutes or safety or operational conditions prevent it.
Additional Notes: Priority disembarkation should be given to passengers with disabilities when feasible.
Stuck on the Tarmac? Know Your Rights Under Canadian Law — Check Eligibility Now
Reimbursement of Expenses
Your Rights for Reimbursement of Expenses
When Pascan Aviation causes flight delays, cancellations, or baggage delays within their control, you may be entitled to reimbursement for reasonable out-of-pocket expenses:
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Eligible Expenses: Costs for essentials (e.g., meals, hotel stays, transportation, toiletries) incurred due to delays over 2 hours, cancellations, or delayed baggage.
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Submission Process: Submit itemized receipts along with your compensation claim.
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Standards of Treatment: If not provided by Pascan Aviation, reasonable expenses may be reimbursed.
Reimbursement Limits
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Delayed Baggage: Up to applicable liability limits (approximately CAD 2,780), including interim expenses.
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Flight Delays/Cancellations: Reasonable expenses depending on delay duration, location, and circumstances.
Note: Expenses due to uncontrollable events (e.g., weather, air traffic control, security issues) are not reimbursable.
Paid for Meals or Hotel? Get Reimbursed — Upload Receipts Now
