Perimeter Aviation
Compensation
This guide outlines your rights as a passenger with Perimeter Aviation under the Air Passenger Protection Regulations (APPR), enforced by the Canadian Transportation Agency (CTA) for flights within Canada, the Montreal Convention for baggage issues, and Perimeter Aviation’s Tariff for Domestic Scheduled Services (available at www.perimeter.ca). It covers flight disruptions, baggage handling, tarmac delays, family seating, and musical instruments, based on official sources including www.perimeter.ca, www.otc-cta.gc.ca, and regulatory updates. Perimeter Aviation operates as a small carrier, often under the brand Bearskin Airlines, and complies with APPR requirements for small carriers.
Introduction to Perimeter Aviation
Perimeter Aviation, headquartered in Winnipeg, Manitoba, is a regional airline operating scheduled passenger, cargo, and air ambulance services primarily in Manitoba and Northwestern Ontario. Serving destinations like Winnipeg (YWG), Thompson (YTH), Island Lake (YIV), and Sioux Lookout (YXL), it connects remote and northern communities. As a Small Carrier under the APPR (transporting fewer than two million passengers annually in the past two years), Perimeter complies with APPR, the Montreal Convention, and its tariffs. The airline operates a fleet including Dash 8, Metro III, and Jetstream aircraft, offering a single Economy cabin.
Key Services
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Network: Regional routes focusing on northern and remote communities in Manitoba and Ontario.
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Cabin Classes: Economy (standard seating; Dash 8 aircraft have lavatories, smaller aircraft like Jetstream may not).
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Accessibility: Services for passengers with disabilities and unaccompanied minors (5–11 years, with mandatory escort service for a fee).
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Customer Support: Updates via website (www.perimeter.ca), email, SMS, airport announcements, or flight information display screens during disruptions.
Your Rights During Flight Delays
For Perimeter Aviation or Bearskin Airlines flights delayed by 2 hours or more:
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Prompt Communication: Updates every 30 minutes on delay reasons (e.g., maintenance, crew scheduling) starting at 15 minutes past scheduled departure, via email, SMS (if enrolled), audible airport announcements, flight status on www.perimeter.ca, or display screens (where available). Accessible communication options are provided for passengers with disabilities.
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Standards of Treatment: (within Perimeter’s control or required for safety, notified <12 hours, after 2 hours past scheduled departure):
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Meals and refreshments (e.g., snacks, drinks, or meal vouchers at pre-established airport restaurants, based on wait time and time of day; limited in remote areas like Island Lake or Oxford House):
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Access to communication (e.g., Wi-Fi, gate phones, or pre-paid calling cards where available).
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Overnight Delay: Hotel accommodation and round-trip transportation for non-residents, subject to availability in remote areas. Overnights at origin may qualify.
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Assistance may be limited if it would further delay the flight or if facilities are unavailable.
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Alternate Arrangements (delays ≥3 hours):
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Within Perimeter’s Control or for Safety: Free rebooking on the next available Perimeter or Bearskin flight within 24 hours to the ticketed destination, or on a partner airline (e.g., Calm Air, subject to agreements). If not possible within 24 hours, rebooking on any alternate carrier or transport to a nearby airport. Alternatively, rebooking at a later date or a refund for unused ticket portions and ancillary services (e.g., baggage fees) within 30 days (same payment method).
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Outside Perimeter’s Control (e.g., weather, bird strikes): Rebooking within 48 hours on Perimeter, Bearskin, or a partner airline. If not possible, rebooking on any alternate carrier or a refund for unused ticket portions.
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Refunds: Full refund if travel no longer serves a purpose, or return to your point of origin if stranded.
Compensation for Delays
(within Perimeter’s control, not required for safety, notified ≤14 days):
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3-5 Hours: CAD 125
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6-9 Hours: CAD 250
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9+ Hours: CAD 500
Exclusions: No compensation for delays due to extraordinary circumstances (e.g., weather, medical emergencies, air traffic control), if notified ≥15 days in advance, or for non-public fares. For international flights, the Montreal Convention may apply (up to 1,519 Special Drawing Rights, ~CAD 2,780 as of December 28, 2024). Delay reasons may change upon investigation, finalized within 30 days.
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Your Rights During Flight Cancellations
For Perimeter Aviation or Bearskin Airlines flights cancelled:
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Prompt Notification: Updates within 30 minutes via email, SMS, airport announcements, or www.perimeter.ca flight status, with accessible options for passengers with disabilities.
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Standards of Treatment: (within Perimeter’s control or for safety, notified <12 hours):
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Meals and refreshments after 2 hours (limited at remote airports).
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Hotel accommodation and round-trip transportation for non-residents during overnight delays, subject to availability.
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Alternate Arrangements:
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Within Perimeter’s Control or for Safety: Free rebooking on the next available Perimeter or Bearskin flight within 24 hours in the same cabin, or on a partner airline. If not possible, rebooking on any alternate carrier or transport to a nearby airport. Alternatively, rebooking at a later date or a refund for unused ticket portions and ancillary services within 30 days.
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Outside Perimeter’s Control: Rebooking within 48 hours on Perimeter, Bearskin, or a partner airline. If not possible, rebooking on any alternate carrier or a refund.
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Refunds: Full refund if travel no longer serves a purpose, or return to the point of origin.
Compensation for Cancellations
(within Perimeter’s control, not for safety, notified ≤14 days):
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Exclusions: No compensation for cancellations due to extraordinary circumstances (e.g., weather, NOTAMs), notified ≥15 days in advance, or if compensated elsewhere.
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Your Rights During Missed Connections
If a Perimeter delay or cancellation causes a missed connection:
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Communication: Updates every 30 minutes via email, SMS, airport announcements, or www.perimeter.ca.
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Standards of Treatment (within Perimeter’s control or for safety):
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Meals and communication after 2 hours (as above).
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Hotel and transportation for overnight delays, subject to availability.
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Rebooking or Refund:
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Rebooking: Rebooking within 24 hours on Perimeter, Bearskin, or a partner airline (e.g., Calm Air) in the same cabin. If not possible, rebooking on any alternate carrier or transport to a nearby airport.
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Refund: Refund or return to the point of origin if travel no longer serves a purpose.
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Compensation for Missed Connections
(within Perimeter’s control):
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3-6 Hours Delay: CAD 125
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6-9 Hours Delay: CAD 250
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9+ Hours Delay: CAD 500
Notes: Perimeter operates point-to-point regional flights, often connecting to larger carriers. For codeshare or interline flights, contact the booking agent or partner airline.
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Your Rights During Denied Boarding
If involuntarily denied boarding on a Perimeter or Bearskin flight due to overbooking or operational constraints (e.g., aircraft swap):
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Volunteer Process: Perimeter seeks volunteers with benefits (e.g., travel vouchers). Volunteers are not entitled to APPR compensation.
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Rebooking or Refund:
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Within Perimeter’s Control or for Safety: Rebooking within 9 hours on Perimeter or Bearskin, or within 48 hours on a partner airline. If not possible, rebooking on any alternate carrier or transport to a nearby airport.
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Outside Perimeter’s Control: Rebooking within 48 hours on Perimeter, Bearskin, or a partner airline. If not possible, rebooking on any alternate carrier.
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Refunds: Full refund for unused ticket portions, or return to the point of origin if travel no longer serves a purpose.
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Standards of Treatment: (within Perimeter’s control or for safety):
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Meals and communication after 2 hours (limited in remote areas).
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Hotel and transportation for overnight delays, subject to availability.
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Compensation for Denied Boarding
(within Perimeter’s control, not for safety):
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3-6 Hours Delay: CAD 900
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6-9 Hours Delay: CAD 1,800
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9+ Hours Delay: CAD 2,400
Exclusions: No compensation for safety, security, health, inadequate travel documents, or if equivalent seating is offered.
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Your Rights for Baggage Issues
For lost, delayed, or damaged baggage:
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Reporting: Report delayed or damaged baggage at the airport Baggage Service Desk immediately, providing contact information, baggage description, and boarding pass. File claims within 7 days (damaged baggage) or 21 days (delayed/lost baggage) online via their support page or by mail (Perimeter Aviation, Customer Service, 626 Ferry Road, Winnipeg, MB R3H 0T7). Include a Baggage Irregularity Claim form.
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Compensation: (Montreal Convention for international flights, APPR for domestic):
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Lost/Damaged Baggage: Up to 1,519 Special Drawing Rights (~CAD 2,780 as of December 28, 2024) for loss or damage. Perimeter will repair or replace damaged baggage (excluding normal wear and tear, defects, or overpacking).
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Delayed Baggage: Refund of baggage fees; reasonable expenses (e.g., toiletries, clothing) up to CAD 250 with receipts, if returned within 21 days.
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Wheelchairs/Mobility Aids: Full replacement value if lost/damaged, without liability limits.
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Process:
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Submit claims with boarding pass, baggage tag, receipts, and photos (for damaged baggage). Court action within 2 years.
Notes: No liability for fragile, valuable, or perishable items (e.g., jewelry, electronics, documents), normal wear and tear (e.g., scratches, ripped seams), or damage due to overpacking or defects.
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Tarmac Delays
Your Rights During Tarmac Delays
For tarmac delays at Canadian or U.S. airports:
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Communication: Updates every 30 minutes via onboard announcements or airport staff.
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Care After 90 Minutes:
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Food and beverages in reasonable quantities.
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Access to lavatories.
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Ventilation, heating, or cooling.
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Communication access (e.g., free Wi-Fi, phone calls).
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Medical assistance if needed.
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Disembarkation: After 3 hours, unless takeoff is imminent within 45 minutes, if safe to facilitate. Priority for passengers with disabilities.
Stuck on the Tarmac? Know Your Rights Under Canadian Law — Check Eligibility Now
Reimbursement of Expenses
Your Rights for Reimbursement of Expenses
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Eligible Expenses: Reasonable costs (e.g., meals, toiletries, transportation) for delays ≥2 hours or cancellations within Perimeter’s control, or delayed baggage (≤CAD 250) with receipts.
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Process: Submit receipts via inquiries@perimeter.ca or mail. Claims require proof of expenses.
Reimbursement Limits
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Delayed Baggage: Up to 1,519 Special Drawing Rights (~CAD 2,800) for reasonable interim expenses under the Montreal Convention, plus refund of baggage fees.
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Flight Delays/Cancellations: Reasonable expenses based on delay duration, location, and time of day (e.g., meals for 2+ hour delays, hotel for overnight disruptions).
Note: No reimbursement for expenses due to uncontrollable events (e.g., weather, air traffic control).
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